Terms & Conditions

Hinode (Shotengai) Singapore Pte Ltd (“we, “us”, “our”) has established these terms and conditions for each customer (“you”, “your”). Please read the following terms and conditions carefully before ordering any products, including membership (collectively referred to as “Product”) from www.hinodeshotengai.com (hereinafter to as the “Website”). You should understand that by ordering any of our Product, you agree to be bound by these terms and conditions. If you do not agree to the Terms and Conditions below, do not access this website or any pages thereof.

Member Account, Password and Security

1. When purchasing any Product on the Website, we require you to register an account by providing us with your current, complete, accurate and true personal information as prompted by the applicable online registration forms.

2. You are entirely responsible for maintaining the confidentiality of your password and account.

Privacy of Personal Information

Please see our Privacy Policy, which forms part of these Terms and Conditions.

Use of Services

Our Website may contain notices, chat areas, news groups, forums and/or other communication facilities. You agree to use these communication facilities only to post, send and receive content that are proper and not offending in any manner.

We are under no obligation to monitor the communication facilities and assume no responsibility or liability arising from any offensive actions resulting from your utilising of any communication facilities.

We reserve the right to edit, remove, or refuse any content, and terminate your access to any communication services in our sole discretion.

We also reserve the right to disclose any information we deem necessary to comply with any applicable law or legal regulation.

Intellectual Property

Our Website contain information, data, software, videos, text, images and other materials (collectively referred to as “Content”) that are the property of Hinode (Shotengai) Singapore Pte Ltd. As such, they may not be reproduced, modified, republished, or displayed in any manner or stored in an information retrieval system by any means.

Third Party Links

The Website may contain hyperlinks to third party websites for your convenience. We are not responsible for the content availability or accuracy on these websites. You agree that any access to and/or use of such linked websites is done at your own risk. We will not be liable or responsible for any part of such transactions or promotions conducted between you and these websites.

Indemnity

You hereby agree to indemnify Hinode (Shotengai) Singapore Pte Ltd and hold us harmless against all claims, losses, liabilities, damages and expenses (including legal fees and costs) arising directly or indirectly out of your access and connection to and/or use of the Website or violation of these Terms and Conditions.

Limitation of Liability

While we make reasonable efforts to include accurate and updated information in the Website, we make no warranties to its accuracy. We also assume no liability or responsibility for any damage, loss or expense including without limitation, direct, indirect or consequential damage or loss arising from or in connection with any inability to access the Website.

Termination

We reserve the right to suspend or terminate your account in our sole discretion, at any time, for any reason whatsoever, including where we have reasons to believe that you have violated any of the Terms and Conditions.

Amendment to the Terms and Conditions

We reserve the right to amend these Terms and Conditions without prior notice. All amendments to these Terms and Conditions will be posted on the Website. Your continued use of the Website will mean that you have agreed to the acceptance of the new Terms and Conditions.

Placing an Order

1. It is compulsory to register for an account before placing an order.

2. Your order is subject to acceptance by us and may be refused for any reason, including credit concerns, unusual volumes, or delivery addresses. For confirmed order, we will notify you of our acceptance by sending an order confirmation to the email address provided by you. For unconfirmed order, we will notify you by call or email.

3. All charges, including any applicable delivery fees are denominated in Singapore currency, unless stated otherwise.

4. We reserve the right to obtain validation of your payment details before delivering the Product to you.

5. Payment for the order can only be made via PayPal. Your credit card will be charged upon successful payment. In the event of failed payment, due to insufficient funds or technical errors, please email to our Customer Care team at contact@gohinode.com to process your order.

6. You are responsible for reading these Terms and Conditions each time before you submit your order. By continuing with the order submission, you have agreed to the acceptance of these Terms and conditions.

Delivery

1. For delivery within Singapore, we aim to deliver within three to five (3) to (5) working days after payment confirmation. There is no delivery on Sunday and Public holidays.

2. For overseas shipping, we will ship out within three to five (3) to (5) working days after payment confirmation and upon our receipt of the payment. To arrive to your doorstep, depending on your country of destination.

3. For overseas shipping, you are responsible for assuring the product can be lawfully imported into the destination country.

4. Overseas shipments are subject to taxes and duties determined by customs in the destination country once the parcel reaches its destination country. The customer takes full liability for all additional charges. Hinode (Shotengai) Singapore Pte Ltd has no control over these charges and cannot tell you what the cost would be as customs policies vary widely from country to country.

5.. We aim to deliver your order as close as possible within the estimated delivery dates, but we cannot guarantee any firm delivery dates or timing.

6. We shall aim to let you know if we are unable to meet the estimated delivery date, and we shall not be liable to you for any losses, costs, damages, charges or expenses arising out of late delivery.

7. We may not be able to deliver to some restricted zones in Singapore. We also do not deliver to P.O. Box addresses. For such cases, we will contact you and arrange for delivery to an alternative delivery address.

8. We only deliver to one delivery address per order. We are not responsible for delivery to an incorrect or non-existent delivery address provided for by you in the order.

9. or delivery within Singapore, our appointed Singapore logistic company will send out SMS and/or email notification before the delivery. Please take note of the below.

  • There is no delivery on Sunday and Public holidays.

10. For delivery within Singapore, on delivery of the Product, you are required to sign and acknowledge receipt of the delivery. You are required to check the Product immediately after delivery, and email our Customer Care team at contact@gohinode.com for any damage cases, our Customer Care team will advise you accordingly on the next course of action.

Damaged / Wrong / Expired Product

1. We will try our best to ensure the Product will be delivered undamaged. However, if you inform us that the Product has been delivered to you in a damaged condition, or wrong / expired Product delivered, we will need your prompt action to provide certain information regarding the Product within two (2) working days from the delivery date, including:
a. Photo of the damaged / wrong / expired Product
b. Name and order number

2. If the Product has proven to be damaged / wrong / expired due to negligence during delivery, we will collect the Product from you, do a one-for-one exchange, and deliver the Product to your location. There will strictly be no refund, unless the Product is not available or has been discontinued.

3. If the Product has been proven to be a manufacturing defect, it will be replaced or refunded, on a case-by-case basis. The item must be in the original packaging, unused and with all tags in place.  Only products purchased at gohinode.com may be considered.  Customers are responsible for return shipping and handling changes, applicable if any.

The refund or exchange do not apply to sales or promotional items.

Order Cancellation

1. We may cancel an order if the Product is unavailable or has been discontinued. We will notify you and do the necessary refund.

2. For refund cases, we will return the money received from you using the same method originally used by you to pay for the Product.

Order Cancellation by Customer

1. For order cancellation reasons other than product is temporarily out of stock or discontinued, an administration fee of S$10 per order cancellation will be charged to facilitate refund. Should you have any questions, please email our Customer Care team at contact@gohinode.com.

2. Orders cannot be cancelled once we have processed the order and send the order email.

International Orders

Any applicable customs, duties, and taxes will be included in the amount due at time of check-out. Arrival times may vary based on border clearance delays.

INTERNATIONAL SHIPPING

Countries Available: We ship to addresses within Singapore for all products.
We also ship to Malaysia, Indonesia and other countries for selected products.  Please contact us at contact@gohinode.com

International Terms & Conditions:  All prices are shown in Singapore Dollars. The price is exclusive of any import duties, taxes and shipping charges. Such fees will be calculated at the time of Checkout.  There will not be any additional fee charged at time of delivery.

For international shipping, you are responsible for assuring the product can be lawfully imported into the destination country. The import duties and taxes are determined by customs in the destination countries and must be borne by the Buyer.

International shipping is subject to custom clearance and cross border logistic.  We do our best to ensure your order is shipped out in a timely manner.  We seek our kind understanding that delivery may take longer than usual for some countries due to air freight delay, additional border control and restrictions due to covid situation.

Refund, return or exchange do not apply for international orders.  Due to shipping time frames for International customers, all sales are considered final. International Customers assume all risk and liability

Indonesian Customs Clearance Regulations

With effect from August 1st, 2021, Indonesia’s Customs updated its regulations to make it mandatory to provide the the local tax ID (NPWP) of consignees/ buyers based in Indonesia for each consignment note/ order shipment. If the consignee/buyer does not have a local tax ID (NPWP), other forms of identification may be used instead such as:

  • Kartu Tanda Penduduk (KTP) number (identification card) also known as Nomor Induk Kependudukan (NIK)
  • Passport number, only for Foreigners
  • or any other numbers that can be used for identification such as a driving license.

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